Shipping policy

Last updated: June 20, 2025

Thank you for shopping with Lavnder. Below you’ll find details about how we handle shipping and delivery.

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📍 Shipping Locations

We currently ship within the United Arab Emirates only.
For custom orders or bulk requests outside the UAE, please contact us directly via WhatsApp at 📱 +971 50 508 8585

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⏱️ Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

• You will receive a confirmation once your order is placed, and a tracking update when it has been shipped.

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🚚 Delivery Timeframes

• Standard Delivery (UAE): 1–3 business days
  Delivery times may vary slightly depending on your city or region.

Note: During high-demand seasons or sales, delivery may take slightly longer. We appreciate your patience.

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💰 Shipping Fees

• Standard Delivery (All UAE): AED 7

Shipping fees are automatically calculated at checkout based on your order total.

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📦 Order Tracking

Once your order is shipped, you will receive a tracking number via WhatsApp or email. You can use this to monitor your delivery status.

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⚠️ Delivery Issues

• Please ensure your address and contact number are correct when placing your order.

• Lavnder is not responsible for delays caused by incomplete addresses, courier issues, or incorrect recipient information.

• If your package is marked as delivered but you haven’t received it, contact us immediately.

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🧾 Customs & Taxes

All prices are inclusive of VAT for orders within the UAE.
You will not be charged any additional customs or import fees.

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📬 Contact Us

If you have any questions about shipping or need help with your order, reach out anytime:
📱 WhatsApp:  +971 50 508 8585
📍 Abu Dhabi, United Arab Emirates